Privacy Policy & Cookie Notice
Effective Date: 16 July 2026
Privacy Policy
1. Introduction
We Must Create Ltd ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
By using this website, you agree to the practices described in this Privacy Policy.
2. Who We Are
We Must Create Ltd
Creative Agency specialising in:
Brand & Marketing
Architectural Visualisation
Photography & Videography
Graphic Design
Digital Content Creation
Email:
hello@wemustcreateltd.com
Website:
www.wemustcreateltd.com
If you have any questions regarding this Privacy Policy, please contact us using the details above.
3. Information We Collect
Depending on how you interact with us, we may collect the following information.
Information you provide
This may include:
Name
Company name
Email address
Telephone number
Postal address
Project information
Enquiry details
Files, drawings, specifications or documents you choose to send us
Information collected automatically
When you visit our website, we may automatically collect information including:
IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring website
General location (country or region)
Website performance information
This information is generally anonymous and is used to improve the performance and usability of our website.
4. How We Use Your Information
We only use your information where we have a lawful basis to do so.
Your information may be used to:
Respond to enquiries
Prepare quotations
Deliver our services
Manage projects
Communicate during ongoing work
Issue invoices
Maintain business records
Improve our website
Improve our services
Comply with legal obligations
We do not sell, rent or trade personal information.
5. Our Lawful Bases for Processing
Under UK GDPR we process information under one or more of the following lawful bases:
Performance of a contract
Legitimate business interests
Legal obligation
Consent (where required)
Where consent is required, you may withdraw it at any time.
6. Cookies
Our website uses cookies to improve your browsing experience.
Cookies are small text files stored on your device by your browser.
Some cookies are essential for the website to function correctly.
Others help us understand how visitors use our website so we can continually improve it.
Where legally required, we will ask for your consent before placing non-essential cookies.
7. Types of Cookies We May Use
Essential Cookies.
These cookies are necessary for the operation of the website and cannot normally be disabled.
Examples include:
Security
Page functionality
Form submission
Session management
Analytics Cookies
These cookies help us understand:
Which pages are most popular
How visitors navigate the website
How long users remain on pages
General website performance
This information helps us improve the experience for future visitors.
If used, analytics services may include Google Analytics or equivalent website analytics software.
Functional Cookies
These cookies remember preferences such as language settings or previous choices to improve your browsing experience.
Marketing Cookies
If we use advertising or remarketing services in the future (for example LinkedIn, Google Ads or Meta), these cookies may be used to measure advertising performance and display more relevant advertisements.
These cookies will only be used where appropriate consent has been provided.
8. Cookie Control
You can control cookies through your browser settings.
Most browsers allow you to:
Delete cookies
Block cookies
Receive notifications when cookies are placed
Please note that disabling certain cookies may affect website functionality.
9. Contact Forms
If you contact us using our website, we collect the information you choose to provide.
We use this information solely to respond to your enquiry and to provide the services you request.
10. Email Communications
If you email us directly, we will retain your correspondence where necessary to provide services, maintain project records or comply with legal obligations.
We do not add individuals to marketing mailing lists without permission.
11. Third-Party Services
We work with trusted third-party providers to operate our business efficiently.
These providers may include:
Microsoft 365
Squarespace
Google Analytics
Vimeo
YouTube
Adobe Creative Cloud
Xero (accounting)
Stripe or bank payment providers (where applicable)
These providers process information in accordance with their own privacy policies and applicable data protection laws.
12. Data Security
We take appropriate technical and organisational measures to protect personal information against:
Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
While no method of electronic transmission is completely secure, we continually review our security practices.
13. International Transfers
Some of our service providers may process information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
14. How Long We Keep Information
We retain personal information only for as long as reasonably necessary.
Retention periods depend upon the nature of the information and any legal, accounting or contractual requirements.
When information is no longer required, it is securely deleted or anonymised.
15. Your Rights
Under UK data protection legislation, you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request data portability where applicable
Withdraw consent
To exercise any of these rights, please contact us.
16. Complaints
If you are unhappy with how we have handled your personal information, we hope you will contact us first so we can resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
17. Changes to this Policy
We may amend this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
The latest version will always be published on this page.
Website Terms of Use
By accessing this website, you agree to the following terms:
Intellectual Property
Unless otherwise stated, all content on this website, including:
Photography
Graphic design
Branding
Visualisations
Renderings
Written content
Graphics
Logos
is the intellectual property of We Must Create Ltd and may not be reproduced without written permission.
Accuracy
We endeavour to keep information accurate and up to date but make no warranties regarding completeness or accuracy.
Website content may change without notice.
External Links
Our website may contain links to third-party websites.
We accept no responsibility for the content or privacy practices of those websites.
Limitation of Liability
To the fullest extent permitted by law, We Must Create Ltd shall not be liable for any indirect or consequential loss arising from the use of this website.
Nothing within these terms excludes liability that cannot legally be excluded.
Governing Law
These Terms shall be governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
For all enquiries regarding privacy, data protection or this website:
We Must Create Ltd
Email:
hello@wemustcreateltd.com
Thank you for visiting We Must Create Ltd.